Refund policy
Refund Policy
At innerea, our aromatherapy gift sets are carefully crafted and inspected. All sales are final. Due to the nature of our products, we do not support returns or exchanges for non-quality issues (such as change of mind or personal scent preference).
Damages and Issues Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, you must contact us at lisa19950126@outlook.com within 48 hours of delivery.
To evaluate your request, please provide:
-
Your order number.
-
Clear photos or videos of the damaged item and the original shipping packaging.
How we handle requests
Once we receive and evaluate your information, we will notify you of the approval or rejection of your request. Depending on the specific situation, we will provide instructions on the next steps, which may include a replacement or a refund.
Please do not send items back to us without first requesting a review via email, as these will not be accepted.
Refunds
If a refund is approved, it will be automatically processed on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.